FREE SHIPPING!


on orders of $49 or more

SHIPPING

Simply look for the Free Shipping Logologo to enjoy free ground shipping to the continental 48 US States. Products over $49 ship FREE!

For orders under $50, a $5 flat rate applies.

It's that simple, no shipping cost surprises.

Shipping to Canada, Hawaii, Alaska, and Puerto Rico will be computed at checkout based upon live rates. Please let us know if you have any questions about shipping outside the continental United States.


Delivery time

Free or flat rate shipping will arrive within 2-10 days after your order is placed. For faster delivery, you are welcome to select a faster delivery option during checkout.

Depending on the product, your order will ship from our Phoenix, AZ headquarters or from one of our warehouses (California, Wisconson, Buffalo, and South Carolina). Orders received before 1 pm Eastern will be processed the same day. Email Support@UrbanScootShop.com to receive an estimated delivery timeframe.

RETURNS

If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of purchase. If there are damaged or missing parts upon receipt of your order, let us know right away so we can send out the replacement part(s) or item(s) at no additional cost to you.

To return any products, you must first send an email to Support@UrbanScootShop.com. Be sure to include a full description of your problem, and attach a video and pictures which clearly shows the issue you are describing. We do not accept returns without prior authorization. Customers are responsible for all return shipping costs and products purchased with our free shipping offer or flat rate shipping will be credited less our original shipping cost. Shipping costs are not refundable under any circumstances.

All items being returned must be in new condition, never assembled, used or played with, in the original box and with the manufacturer's packaging or a restocking fee of up to 30% will apply. We strongly suggest getting a tracking number for any returned items.